Grid door won't open


This article is intended for certified Pio Super Users who have completed Pio’s Super User course because it requires in-depth knowledge of Pio hardware.
It is dangerous to follow the instructions below if you are not certified Pio Super User.
Please contact your manager to determine who can perform these steps in your company.

If you have stopped the system and are unable to open the grid door, ensure that you have unlocked the door in the Customer Console:grid-unlock-door.jpeg

After unlocking the door in Customer Console, turn the key in the keylock and wait approximately 10 seconds until the door unlocks.

You should hear a distinct clicking sound when the door unlocks. 

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