Port sensor has detected an unexpected error during operation. This error can occur when the bin has not been placed correctly.
Super Users with access to the Customer Console may see this error in the Event Log:
[205] UNEXPECTED_BINSENSOR_STATE_START_UP
Follow the steps below to solve the issue
Step 1
For safety, make sure that the red error light above the "Retry" button is lit. The port will not move until the Retry button is pressed, so it is safe to handle the bin while the error light is on.
Step 2
Make sure that the bin is placed correctly -- it should be seated entirely in front of the protective shield.
You can check this position by pulling the edge of the bin closest to you towards yourself until both corners at the bottom of the bin make contact with the frame of the port.
Step 3
Press the “Retry” button on the port.