Some hardware issues can be resolved by performing basic repairs or troubleshooting on-site.
As a Pio customer, you are responsible for having trained personnel available who can perform basic hardware tasks when needed.
Basic repairs
Depending on your Pio installation, your team must be able to:
- Replace Robot batteries, where applicable
- Perform basic hardware troubleshooting
- Disconnect power supplies to modules when required as part of troubleshooting
Troubleshooting with your Support provider
During troubleshooting, your Pio Distributor or Pio Support may guide your team through specific checks or actions on the hardware.
It is your responsibility to make sure someone with the required training is available at the site to perform these tasks.
IMPORTANT
A trained Super User should always be available on site when using your Pio system.