Sometimes a hardware issue requires a Robot, Port module or other component to be swapped or replaced.
As a Pio customer, you are responsible for having trained and authorised personnel available at your site who can assist with hardware swaps when required.
Robot swaps
Your team must be able to assist with adding and removing Robots from the Grid.
This includes being able to:
- Add a Robot or remove a Robot using the Service Tower
- Use the Customer Console Software as part of the operation
- Use a pallet and pallet truck when handling the Robot
- Prepare a Robot for shipping in a standard Robot crate when instructed
Two people are required for Robot lifting operations.
Port modules and components
Your team must also be able to assist with Port hardware swaps when required.
This includes:
- Adding or removing Port modules or components
- Preparing removed Port modules or components for shipping as instructed
It is your responsibility to make sure the people performing the hardware swap have received the required training and follow the applicable safety procedures. These tasks are typically performed in dialogue with your support provider, who can provide guidance when needed.