NOTE
The Pio app functionalities presented in this article are only visible for Pio Admins.
As a security measure, only the Pio Admin can install the Pio app on iPads that will be used in the warehouse. If you will use several iPads in the warehouse, you need to repeat these steps for all the iPads.
We recommend that each port have its own iPad.
Initial iPad Setup
When unboxing iPads and performing initial iPadOS setup, it is critical that each iPad is set up as a new iPad -- if you try to restore from a Backup, it will cause issues when trying to use multiple iPads at once and you will need to Erase All Content and Settings to start over.
Configure iPad settings
Before you install the Pio app for the first time, you have to change some iPad settings. Please go through the steps here first: Configure iPad settings before installing Pio app
Add Pio app to the iPad home screen
Before you can use Pio app on your iPad, you need to add the Pio app to your home screen. The Pio app is run as a PWA (Progressive Web App), meaning that it is not available to download, but instead added to the home screen as a shortcut.
Follow these steps to add the Pio app:
1. Open Safari and go to app.pio.com
2. Do NOT log in yet, but add the app to the home screen first:
3. Then click on ‘Add’:
4. Make sure you close all Safari windows after adding the app to your home screen.
5. After completing these steps, the Pio app should be added to your home screen.
Always use the Pio app from the iPad homescreen (do not write the URL address again in Safari).
iPad authorization
Once you have added the Pio app to your home screen, open the app (click the Pio app link on your home screen) and log in with your Pio app username and password.
The ‘Authorize device’ prompt appears automatically the first time you are signing in to Pio with your iPad. Click to confirm the authorization process:
After authorizing, you should be automatically directed to your Pio app’s admin page.
If you don’t get ‘Authorize device’ when you log in for the first time, it means that you haven’t added the app to your home screen. Go back to Add Pio app to home screen and repeat the steps there.
Note that the admin will have to log in and authorize all iPads that are going to be used in the warehouse before they can be used by other users.
The authorization process is the same for all iPads.