Priority of orders in the picking queue

Set the priority for an order in the picking queue

There might be a situation where you need to get a specific order out of the grid fast. You can prioritize a specific order by using order tags in your webshop and creating a business rule in Pio that matches this tag, and sends those orders to picking immediately.

The prioritization rules are available in Pio Admin > System Settings > Organisation settings - Order prioritization.

Details on how to create a new prioritization rule are available here: How to set rules for order prioritization

How quickly can I expect the prioritized order to come to picking? 

When adding the now/urgent tag to the order in Shopify, the order will be prioritized in the picking queue immediately. Depending on the length of the picking queue there might be 1-2 orders that will come to picking first, but it shouldn't take long until the prioritized order will come to picking.

Note: The business rules are only available for Admin users in the Pio App admin section. 


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