NOTE
The Pio app functionalities presented in this article are only visible to Pio Admins.
The ShipStation integration simplifies product shipping from Pio. Learn the steps to set up your Shopify and Pio app with ShipStation in this article.
Once the integration is up and running, you don't need to log in to ShipStation anymore to manually handle shipments and create shipping labels.
Follow these steps to integrate ShipStation with Pio and Shopify
Recommended preparations in ShipStation
Recommended preparations in Shopify
Connect ShipStation to Pio
Add webhooks to ShipStation
Connect PrintNode to Pio
Install PrintNode client
Recommended preparations in ShipStation
If you haven't used ShipStation, start by going through the 'Onboard' steps to get ShipStation ready for integration with Pio.
Connect your online store, add carriers, select label layout, and add your Ship From location.
Recommended preparations in Shopify
If you use Shopify as your e-commerce system, the ShipStation app must be added to Shopify. If you have enabled 'Third party calculated rates at checkout' in Shopify, you can add the shipping methods from ShipStation to your Shopify checkout.
Orders from Shopify are synced to ShipStation with shipping methods and shipments are created.
Connect ShipStation in your Pio App
Log in to Pio Admin and navigate to System Settings > Software integrations > ShipStation and select 'Connect your ShipStation account'.
The integration setup is completed in four steps
1. Enter your ShipStation account name (give it a name)
2. Add the ShipStation API key
3. Add the ShipStation API secret
4. Wait for the shipping services to be synced from your ShipStation account
You will see a success screen when the account is connected:
Account details and package sizes
When the account details are synced from ShipStation, continue with the account settings.
Select the Unit preferences and add your standard Package sizes:
The last step is to choose your shipping services to use with ShipStation + Pio:
Connection failed?
If the connection fails during setup, you can 'Exit' to check the API details, and then 'Try again'.
Double-check the API key/secret and that there are no blanks when copying/pasting them to Pio.
Not able to connect? Please submit a ticket to Pio Support and we'll reach out as soon as possible to assist you.
Connect PrintNode to your Pio App
PrintNode is required to automatically print shipping labels when fulfilling orders in Pio with shipments from ShipStation.
In Pio Admin, navigate to System Settings > Software integrations > PrintNode and select 'Connect to PrintNode'.
Complete the PrintNode details in Pio App
1. Add your PrintNode API key
2. Connect the printers to the Pio ports. Select the printer for shipping label printing when fulfilling orders with Pio.
Install the PrintNode client on the workstation laptop
The PrintNode client software is required on the PC where the label printer is connected. Log in with your PrintNode account details and navigate to the 'Printers' tab to find the available printers:
If you are using a scale to weigh the package to get updated shipping rates, go to the 'Scales' tab to find the available scales:
Fulfill a test order
When both ShipStation and PrintNode are ready, you can submit a test order to Pio. The test order should include an SKU that is already stored in a bin in your Pio system. When picking and fulfilling the order, the shipping label will be printed from the success page in the last step of the picking flow.